Operating the European EMAS Helpdesk 2016

The EMAS Helpdesk was created to handle complex enquiries about and promotion of the European Eco-Management and Audit Scheme (EMAS). Since 2014 the EMAS Helpdesk has been operated by adelphi in cooperation with Arctik and 21 Solutions on behalf of the European Commission, Environment DG.

The Helpdesk is accessible to all interested parties within and outside the EU and the EEA such as companies, public authorities, environmental groups, academic researchers, trade unions and the general public. In addition, the Helpdesk is responsible for the effective collection and listing of data concerning all organisations participating in EMAS and all accredited environmental verifiers.

Since 2001, the EMAS Helpdesk has also been providing the European Commission with logistical and promotional support for the scheme. This includes organising events, maintaining the EMAS website, the creation of promotional material, research on EMAS-related topics and policy measures, and publishing articles on the implementation of EMAS. adelphi's core activities in 2016 included supporting the creation and implementation of a new EMAS website and the publication of case studies on policy incentives for EMAS uptake.